FAQs

Enjoy complimentary shipping and handling on every purchase from Sonfan. We specialize in Magic, Gathering, Booster, Collector, and Packs. Shipping is always on us!

Which payment methods are accepted? ▼

We utilize Shopify Payments to ensure secure transactions. Your payment information is encrypted and safeguarded for a smooth checkout process.

How can I use promotional codes? ▼

Simply input your promo code in the "Discount Code" section during checkout. Make sure it is applied before finalizing your order, as we cannot retroactively apply codes.

Am I able to track my shipment? ▼

Absolutely! After your order is dispatched, you'll receive a tracking number via email. You can monitor your package until it arrives. Track Your Order

How can I contact Sonfan regarding my order? ▼

Our customer service team is available to assist you. Reach us at Support@Sonfan.shop or call +1 (712) 406-0661. We typically respond within one business day. Please include your order number for quicker assistance.

What should I do to change or cancel my order? ▼

To change or cancel your order, please contact us at Support@Sonfan.shop or call +1 (712) 406-0661. We will do our best to assist, but cancellations may not be feasible once an item has shipped. Refer to our Refund and Return Policy for more information.

What should I do if my order hasn't been delivered? ▼

Typically, delivery takes 3-4 business days post-dispatch. If your order runs late, please verify the carrier tracking information and ensure your delivery address is correct. If problems continue, reach out to our support team for help.

When can I expect my refund after returning an item? ▼

After your return is received and approved, we will initiate your refund within 5 business days back to your original payment method.

Where can I find assembly instructions? ▼

Assembly instructions are included with your product. If you require additional assistance, please contact us at Support@Sonfan.shop and we will provide digital instructions specific to your item.

At Sonfan, we prioritize exceptional customer service and a seamless shopping experience. If you have any questions or need assistance, don’t hesitate to get in touch. Happy shopping!